Terms of service
This is a legal agreement between you and Skye Partners LLC. This End User License Agreement (“Agreement”) is a legal contract between you and Skye Partners LLC (referred to as “LockAssure”) for the LockAssure software (the “Licensed Software”) that is pre-installed on any LockAssure devices located in the United States, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, or Canada (the “Territory”). This Agreement also covers all updates provided by LockAssure unless different terms accompany such updates.
The Licensed Software works with the LockAssure mobile application (the “Application”) that you download and install on your mobile device. These terms apply whether you have purchased a LockAssure product or were directed to register a LockAssure account and use the Application. This Agreement is separate from any other terms or documentation related to the Device, Licensed Software, or Application. By clicking “I Agree” (or a similar prompt) on the Application or website, you agree to be bound by this Agreement.
If you do not agree to these terms, you may return the Device (unused and in its original condition) within thirty (30) days of purchase (or within the return period specified by your place of purchase, whichever is longer) for a refund. In such a case, you must stop using and uninstall any related Application.
Limited License
Subject to this Agreement's terms and conditions, LockAssure grants you a non-transferable, non-sublicensable, non-exclusive, revocable license to download and run the Licensed Software on a single compatible Device that you own or control in accordance with the provided documentation and instructions. This license is granted solely for your personal, non-commercial use to operate the Device.
License Restrictions
Your rights under this Agreement are subject to the following restrictions: (a) Use the Licensed Software only as licensed and do not license, sell, rent, lease, transfer, assign, distribute, host, outsource, disclose, or commercially exploit the Licensed Software or make it available to any third party; (b) Do not modify, create derivative works of, disassemble, reverse compile, or reverse engineer any part of the Device or Licensed Software (except where such restriction is prohibited by law); (c) Do not use or access the Licensed Software for benchmarking or competitive analysis or to build a similar or competitive product or service; (d) Do not tamper with the Device in a way that affects its functionality or security; (e) Do not copy, reproduce, distribute, republish, download, display, post, or transmit any part of the Licensed Software; (f) Any future updates, releases, or additional functionality of the Licensed Software are subject to the terms of this Agreement unless otherwise specified by LockAssure; (g) Use the Licensed Software in compliance with all applicable laws, including local building codes and regulations; (h) Comply with any third-party licensing terms that govern the use of open-source components included in the Licensed Software.
Proprietary Rights
All rights, title, and interest, including intellectual property rights, in and to the Licensed Software, are owned by LockAssure or its suppliers. The Licensed Software is licensed, not sold, and any references to “sale” or “purchase” should be understood as the purchase of a license. The Licensed Software may include open-source software, which is subject to different licensing terms. You agree to comply with such terms.
Additional Obligations
To use your Device, you need a compatible mobile device to download the Application. After downloading the Application, you must create a LockAssure account to operate your Device and access LockAssure services (“Service”).
Modified Terms of Service
LockAssure may provide additional or modified terms of service related to your Account or the Service. Notice of any material changes will be provided through our website or other electronic contact details. These additional terms will take effect after the 30th day following notice or when you click “I Agree” to the changes.
Security
You are responsible for maintaining the security of your Device, Licensed Software, Application, and Account. All use of these through your Account is your responsibility.
Offline Permission Sync
When a user's access is revoked, they may retain access to a LockAssure Device until their mobile device reconnects with LockAssure servers and updates its permissions. If the Application cannot reach the server during an access attempt, it will rely on the most recent permissions stored on the device. This means a revoked user may still be able to operate a Device while offline or experiencing limited connectivity.
This behavior is an intentional reliability feature, not a malfunction or defect. By using the Device and Application, you acknowledge and accept that permission changes do not take effect on a user’s device until it reconnects and successfully syncs with LockAssure servers. You are responsible for ensuring your users' devices sync when access changes are made. Once synchronization occurs, all permission changes apply immediately.
Updates to the Licensed Software
The Licensed Software may automatically check for updates, which will be downloaded and installed on your Device. If you do not want such updates, you must stop using the Device and notify LockAssure in writing of your termination of this Agreement. Continuing to use the Device means you consent to these updates.